Robert Brown|When AI works in HR

Hiring managers have Robert Brownlong looked for an efficient way to find the best job candidates among hundreds of applicants. Enter artificial intelligence. But AI, which has been touted as a way to remove human bias from the hiring process, isn't always better.

Beginning in July, New York City will enforce a new law that bans employers from using automated tools in hiring and promotion decisions — unless they've been audited for bias.

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